Frequently asked questions about WordPress web maintenance

On this page you'll find the most frequently asked questions about our web maintenance service. The list covers the most general questions arised about our plans for WP websites, but if you still need more information, do not hesitate to contact us.




Why do I need maintenance on my website?

Even though the contents or operation of your website do not vary, the software and also the hardware on which it is built, do update, improve and provide new functionalities. As for the optimization of resources, it may be the case that you accumulate obsolete files that influence the occupied space and can result in the price of your hosting. It also happens that over time the vulnerabilities of the systems are more exposed. So it is convenient and highly recommended to keep the applications updated and up to date.

Why entrust my website to Incentral WP?

We have been developing websites for over 25 years and taking care of our clients' websites as if they were our own. Our team is dedicated to optimizing the resources and platforms where they stay to achieve the best experience for our clients ... and our clients' clients! In addition, our technical service provides 24/7 maintenance and supervision.

How to choose the plan that best suits my website?

Si tu web es presencial, y simplemente quieres que todo funcione bien y sin problemas, el pack Personal es para ti. Cuando tu web es un poco más consistente, y requiere velocidad y seguridad adicionales, el plan Estándar te ayudará mejor. Si tu negocio está basado en e-commerce o se trata de una agencia digital y necesitas atención al instante y un 100% de efectividad en el mantenimiento, deberías optar por el plan VIP.
Además, si tu web dispone de código a medida y deseas un plan personalizado, puedes consultar directamente en la web Isla de Manacoa.

What happens after I've got my plan?

After registering and subscribing to the plan that best suits your needs and the transaction has been completed, you will receive an email with a predefined expiration link that will allow you to send us your access credentials safely. As soon as we receive them, your site will be monitored in our system.
After 24 to 48 hours (*), and depending on the chosen plan, we will proceed to the analysis, the results of which we will make known to you, and perform the necessary tasks to update and secure it in the most convenient way.
(*) Only if there is a type 0 vulnerability, we will act immediately to solve it as soon as possible and then proceed to inform you.

What credentials do you need?

Basically we need administrator access to your WordPress application, which we will ask you in encrypted form when we register your website. According to the plan you have chosen, we may need to configure statistics or social networks, in which case we will contact you to send them to us, always under a secure encrypted protocol.
Sometimes, depending on the complexity of the service you have requested, we may also need FTP access to your server or its control panel (Plesk, cPanel, etc.)

Can I hire your services but keep my actual hosting?

Of course.
There is no problem in keeping your website in your current hosting provider. However, depending on the results of the performance and security analysis and reports, it may be advisable to migrate to a platform with better features.

Can I contract the hosting service with you?

Of course, we have hosting service on optimized servers to obtain the best performance and scalable rates so you can choose the one that best suits your business plan. In addition, by contracting our hosting plans, you guarantee that your website is in a fully controlled environment and is especially aimed at applications like yours, avoiding possible mismatches derived from non-WordPress configurations and providing more effective server-level security measures.

Do you have personalized plans?

Para todas aquellas webs, tanto presenciales, como avanzadas o basadas en e-commerce o de negocio on-line, cuyo código sea estándar, la versatilidad de nuestros planes Personal, Estándar y VIP abastece suficientemente las necesidades de actualización, mantenimiento, seguridad y optimización. Si tu aplicación está personalizada con código de autor, o dispone de funcionalidades particulares o realizadas a medida, consúltanos y crearemos la solución específica para tus necesidades.

Are you serious about unlimited 24/7 updates?

Indeed, we will make all updates referring to texts, image substitutions, configuration changes in the installed plugins or minor css modifications that you send us through tickets at the Help Desk. Also included in these updates are the creation of new posts, pages or products that you indicate in the corresponding tickets. The work of copy or content creation, design or graphics, custom programming, development of specific plugins, creation of new websites or renewal of licenses for plugins or premium themes are not included in this section, but we can give you an estimate of the cost.

Do you carry out custom development work?

For custom development or programming works with WordPress, as well as for the implementation of enterprise projects, with advanced cloud hosting, self-replicated databases, etc., contact us on the Isla de Manacoa website and you We will give a complete quote without obligation

How do you protect my website from attacks?

Both brute force attacks, as well as those that come from changes to core files, themes or plugins, are monitored by our systems, so that if they occurred, we would be prepared to fight them from the first second. In addition, in a second layer of security, recurrent IP blocking, two-factor authentication and a set of measures are implemented, including scanning against malware and collation of accesses with blacklists, which allow both your access credentials and content of your website are safe and protected.

How can I change my plan?

You can always benefit from an expansion of the services we offer you. You can also reduce them, simply indicate your preferences through a support ticket at the Help Desk

What is your cancellation policy?

Monthly and annual charges are made in advance, starting the service the day the transaction was made. They remain active for the period indicated in the chosen plan and in the order form. The non-renewal of the order implies the suspension of the service. Orders are not refunded.

Do you offer phone support?

Our business is based on online management, and it is thanks to this characteristic that we can offer quality service at the best prices. Because we optimize our human and infrastructure resources. Our ticket system and Help Desk will allow you to keep in touch with us at all times and resolve your queries and managements easily, comfortably and effectively.

What are the stipulated working hours?

We stick to Madrid time, UTC +1, from 09:00 to 19:00

Do you have an affiliate program?

If you are interested in the affiliation program, please contact us directly at Isla de Manacoa