PRIVACY POLICY

About this privacy policy

This privacy policy will explain how our organization uses the personal data we collect from you when you use our website, following the GDPR compliance.

About us

This is the Incentral WP web, where we offer our WP maintenance and support service for webs created with WordPress.

Incentral WP is part of the Isla de Manacoa Company. It is locted at Spain (E.U.). We develop web applications, interactive sites, and other internet services such as hosting, newsletters, etc.

The components of Isla de Manacoa are Jesús Noriega and Alexia Ruiz since 1997.

You can find Isla de Manacoa`s web at https://manacoa.com. You can find Incentral WP`s web at https://incentral.com

Puedes ver más información sobre quienes componemos el equipo Manacoa en nuestra página Quiénes Somos.

You have all the contact information at the Manacoa legal page, and you can also use the contact form to get in touch.

What data do we collect and why?

For our INCENTRAL WP service, respect and protection of the personal data of our customers and users is a priority. As a user you should know that your rights are guaranteed on this website. If you are also a customer, you have an exclusive contract to guarantee the privacy and protection of your personal data.

Comments, tickets

Each time a user makes a comment at the Help Desk, we collect the message data, and also the IP address and the user agents string in order to avoid spam.

An anonymous hash encoded with the email address can be sent to the Gravatar service tocheck if your avatar exists. TheGravatar privacy policy can be found here: https://automattic.com/privacy/. Your public avatar will be shown then at your comment context.

Media

You should avoid to upload media with the GPS EXIF data included. Web visitors could download the image and extract any of this geolocating data.

Online commerce

Our Company collects your data during the payment process, so that we can:

  • Show you products related with the previously choosen.
  • Location, IP and navigator, so we can calculate taxes and selected language.
  • Dirección de envío: te pediremos que facilites esto para que podamos, por ejemplo, estimar el coste del envío antes de que hagas un pedido, ¡y enviarte el pedido!

We also use cookies to manage the shopping cart while you buy or navigate through the shop.

When you buy something from us we ask you for information including your name, billing address, shipping address, email address, telephone number, credit / payment card details, and optional additional information such as username and password. We will use this information for:

  • Send you account and order information
  • Respond to your requests, including refunds and claims
  • Process payments and avoid fraud
  • Set up your account for our store
  • Comply with any legal obligations, such as tax calculations
  • Improve our store offers
  • Send you promotional messages, if you choose to receive them

If you create an account we will store your name, address, email and phone number, which we will use for the payment process and future orders.

We will store information about you as long as we need it for the purposes for which we collect and use it, and are not legally required to continue to store it. For example, we will store order information for 5 years for tax and accounting purposes. This includes your name, email address, and billing and shipping addresses.

We also store comments or ratings, if you choose to leave them

Who on our team has access

Los miembros de nuestro equipo tienen acceso a la información que nos ofreces. Por ejemplo, los administradores y gestores de tienda pueden acceder a:

  • Order information, such as what was purchased, when it was purchased, and where it should be shipped, and
  • Customer information, such as your name, email address, and billing and shipping information.

Our team members have access to this information to help complete orders, process refunds, and give advise.

What we share with others

Compartimos información con otros, que nos ayudan a ofrecer nuestros pedidos y gestionar servicios para ti; por ejemplo, para pagos:

Aceptamos pagos mediante PayPal. Al procesar pagos algunos de tus datos se pasarán a PayPal, incluida la información requerida para procesar o dar soporte al pago, tales como el total de la compra y la información de facturación.

In addition, we also accept credit card payments using the Stripe platform. You can review Stripe's privacy policy at this link.

Además, también aceptamos pagos mediante tarjeta de crédito utilizando la plataforma de Stripe. Puedes revisar la política de privacidad de Stripe en este enlace.

Contact forms

The General Data Protection Regulation of the European Union (GDPR) specifies that any personal data must be treated with security. In this way, any of our contact forms, in fact this entire web space, uses secure connections via HTTPS protocol using a valid and updated SSL security certificate. All exchanges of personal data made through Incentral.com are suitably encrypted to guarantee their security.

Cookies

When you leave a comment on our site you can choose to save your name, email address and website in cookies. This is for your convenience, so you don't have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and connect to this site, we will install a temporary cookie to determine if your browser accepts cookies. This cookie does not contain personal data and is deleted when closing the browser.

When you log in, we will also install various cookies to save your login information and screen display options. Login cookies last two days, and display option cookies last one year. If you select "Remember me", your login will last for two weeks. If you log out of your account, login cookies will be removed.

Editing or publishing an article will save an additional cookie in your browser. This cookie does not include personal data and simply indicates the ID of the article you just edited. It expires after 1 day.

Plugin cookies, social networks, advertising and analytics

Los plugins, elementos añadidos de redes sociales y los servicios de publiciad y analítica utilizan cookies.

Embedded content from other websites

Articles on this site may include embedded content (for example, videos, images, articles, etc.). The embedded content of other websites behaves in exactly the same way as if the visitor had visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking their interaction with embedded content if you have an account and are connected to that website.

Analytics

Puedes consultar cómo emplea Google Analytics tus datos al estar implementada esta funcionalidad en nuestro espacio.

Security logs

The visitors IP address, the ID of the connected users and the username of the access attempts are conditionally registered to check malicious activity and protect the site from specific types of attacks. Examples of conditions under which registration is made are login attempts, logout requests, suspicious URL requests, site content changes, and password changes. This information is kept for 14 days.

WITH WHOM WE SHARE YOUR DATA

This site has been scanned for malware and potential vulnerabilities using Sucuri's SiteCheck. We do not send personal information to Sucuri; however, Sucuri may encounter publicly published personal information (such as in the comments) during its analysis. For more details, please see the Sucuri privacy policy.

HOW LONG DO WE KEEP YOUR DATA

If you leave a comment, the comment and its metadata are preserved indefinitely. This is so that we can automatically recognize and approve successive comments instead of keeping them in a moderation queue.

De los usuarios que se registran en nuestra web (si los hay), también almacenamos la información personal que proporcionan en su perfil de usuario. Todos los usuarios pueden ver, editar o eliminar su información personal en cualquier momento (excepto que no pueden cambiar su nombre de usuario). Los administradores de la web también pueden ver y editar esa información.

Security logs are kept for 14 days.

WHAT RIGHTS DO YOU HAVE ABOUT YOUR DATA

Si tienes una cuenta o has dejado comentarios en esta web, puedes solicitar recibir un archivo de exportación de los datos personales que tenemos sobre ti, incluyendo cualquier dato que nos hayas proporcionado. También puedes solicitar que eliminemos cualquier dato personal que tengamos sobre ti. Esto no incluye ningún dato que estemos obligados a conservar con fines administrativos, legales o de seguridad.

WHERE WE SEND YOUR DATA

Visitor comments may be reviewed by an automatic spam detection service.

Privacy contact information

To contact us for specific privacy questions, use this form.